Using the site
Reading a page and choosing what to disclose in a message are different situations. A brand introduction does not require you to email personal documents.
The scope of this policy
Accounts, games or financial services elsewhere have their own systems. This policy is not a substitute for their explanations of data use.
Contact information
Email address
If you email us, the sender address and message form part of that communication. They provide context for understanding the question.
Details you choose to provide
Give the page name, language and type of problem. Before adding personal information, consider whether it is necessary to understand your question.
Avoid sensitive information
Do not send passwords, one-time codes, identity-document images or full financial details. Ordinary content questions do not require them.
Technical context
Browser requests
A browser requests resources from a server to display a page. Request timing, device type or network-related technical information may form part of service infrastructure.
Specific features
Reading a page alone does not establish that a particular analytics, advertising or personalisation feature is active. Contact us with a specific question.
| Situation |
Useful context |
Leave out |
| Incorrect link |
Link label and destination |
Account password |
| Text error |
Sentence and page name |
Identity-document copy |
| Reading problem |
Browser and symptom |
Private device identifier |
| Language question |
Language and sentence |
Private payment code |
Use of information
Understanding a question
Details in your message may help identify its subject. Unrelated personal information does not make that task easier.
Correction context
Identifying the statement that needs changing gives a basis for examining the issue. Limit the message to relevant context.
Minimising disclosure
Before sending
Remove other people’s names, addresses or images when they are not necessary to explain the problem.
Attachments
Avoid unnecessary documents. Many display problems can be explained by describing the screen.
Security limits
Do not assume absolute confidentiality in email or internet communication. Keep private credentials under your own control.
Requests and corrections
Incorrect details
Refer to the earlier message and state which information needs correction.
Deletion questions
Identify the communication or personal information concerned. Do not request another person’s private information.
Verification context
Limited context may be needed to clarify a request. Do not prove identity by emailing a password.
Other services
Applications and accounts
Other sites and applications have their own data policies. Similar names do not establish shared data management.
Avoid assumptions
Sending a question should not be interpreted as consent to an unspecified promotion or financial arrangement.
Policy changes
Changes in site behaviour may require changes to this explanation. Read the currently published wording when considering a particular question.
Children and guardians
Casino content is intended for adults. If a child’s information appears in a message, report the communication context without circulating more private details.
Personal devices
Browser history on a shared phone may be visible to other users. Consider device privacy settings separately.
Your choice
Keep a message within the minimum context needed to explain the issue.Contact HelpEmail [email protected] with a clear privacy subject. State the request without attaching unnecessary personal documents.